Knowledge base

General (1)

General articles covering FAQs and more.

FAQ (7)

• What is Open Banking?
• What is a Third Party Provider?
• Does Fena see my banking login details?

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Getting Started (1)

How to get started with your Fena Account

Business accounts (4)

• How to register with fena
• What’s KYC and KYB?
• How do I verify my Identity?

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Account Administration (1)

Guides on how to manage and administer your fena Account.

Business Accounts (6)

• My account has been suspended. Why?
• My account won’t let me create new invoice/payment requests. Why not?
• There seems to be a limit on the size of payment requests I can make. How can I remove this?

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Payment Products (1)

Articles and guides describing fena payments features and products.

Business accounts (9)

• How do I create an invoice payment on the Fena Merchant portal?
• How do I create a payment link?
• How do I generate a payment QR code?

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eCommerce Plug-ins (1)

Articles and guides supporting eCommerce plug-ins by fena.

WooCommerce (1)

• How to install and set up the Fena Payment Gateway plugin for WooCommerce?

Open Banking (1)

Articles explaining limits and coverage of fena Open Banking and account-to-account payments and data APIs.

Transactions (5)

• A list of banks with a daily transaction limits
• My customer says they have completed the payment, but the status hasn’t changed to completed. Why is that?
• Payments are being blocked by one bank

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