What do the different payment statuses mean?

Created by Isaac Harper, Modified on Thu, 30 Nov, 2023 at 4:59 PM by Isaac Harper



Status
Definitions
Draft

The payment request has not be finalised so is still in draft

SentThe payment request has been approved
OverdueThe payment has not been received yet, and the due date has passed
PaidThe payment has been made and money received
CancelledYou, the fena user, has cancelled the payment request
Rejected

The request has been rejected from the banks side. This could be for a variety of issues. It could be due to your customer cancelling once they are on the bank app, the payment exceeding your customer’s daily payment limits, or the bank flagging the payments as suspicious. We recommend contacting your customer

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article