What do the transaction statuses mean?

Created by Isaac Harper, Modified on Fri, 22 Sep 2023 at 08:38 AM by Isaac Harper


In fena, there are a number of different statuses that can be associated with each transaction. A definition of each can be found below:



StatusDefinition
CreatedA payment request has been generated
StartedYour customer has chosen pay by bank, followed a payment link, or scanned a QR code and has been directed to the bank selection page
In progressYour customer has selected their bank and hit continue (QR code generated), but hasn't yet authorised the payment
PendingWe have received a payment pending status from the bank
RejectedThe payment has been rejected. This is either from your customer cancelling from their banking app/online banking, or there was an error initiating the transaction
CancelledThe merchant has cancelled the payment
CompletedPayment has been completed


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