A payment has been stuck on pending for a long time. Why might this be?

Created by Santiago Linder, Modified on Thu, 16 Jun 2022 at 06:41 PM by Isaac Harper

When a payment request has been created, it will move to a “Pending” status as you wait for your customer to make the payment by authorising it within their banking app or on online banking. In most cases, if the status seems to be stuck as pending, this is because the customer just hasn’t decided to make the payment yet. However, it could also be because the customer started the payment, but exited the payment flow before authorising it within their app, or potentially due to an error.

 

We recommend reaching out to your customer, and if they’ve had any payment issues please let us know.

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