How do I connect a new bank account to my Fena account?

Created by Isaac Harper, Modified on Mon, 9 Oct, 2023 at 5:49 PM by Isaac Harper


If you skipped bank account connection during sign-up, or would like to add an additional bank account, this can be easily done through the settings page. 

Please note: All bank accounts should be connected via your banking app/online banking, unless this option is unavailable for your bank.

Step 1: Navigate to setting

Hit the settings button (cog icon) and then select “Manage bank accounts”

Step 2: Hit the “+ Add bank account” button

Step 3: Connect with banking app (or online banking)

This allows us to automatically pull your bank details, which speeds up verification process, reduces risk of errors and doesn't require a bank statement. We request you use this method if your bank if available for your bank account

Just find your bank account in the list, select it and hit continue. We'll generate a QR code for you to scan with your mobile. Do this, sign into your banking app and authorise the request.

Alternatively, hit "Continue on desktop" if you'd like to use online banking - again you just need to login and authorise the request:

Step 4: In many cases, the account will be verified immediately, but if not then it will be verified within 24 hours

Bank account not in the list?

If you check the list of banks available with "Connect with banking app" and yours isn't available, then please connect your account manually.

Add a name for the bank account - this could be anything you like but should be something that makes it easy to identify, select the bank provider, enter account details (sort code and account number), and upload a bank 

statement dated within the last 3 months

Hit “+ Add a bank account”, and you're done

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