Adding bank accounts for your merchants

Created by Isaac Harper, Modified on Thu, 21 Sep 2023 at 07:59 AM by Isaac Harper

In order to receive payments, all merchants need to have a verified bank account. If you didn't add this when adding the merchant, or you want to add additional bank accounts/edit existing one, follow the below steps

1. Adding bank account using online banking

  • Head to Merchants
  • Find the merchant you want to add an bank account for
  • Click into them
  • Hit Bank Accounts
  • Copy the link to share with your merchant

2. Add the account manually

  • Follow the same steps as for adding the account using online banking, but instead of copying and sharing the link, hit "Add bank account"

  • Add all the required details
  • You'll need to upload a bank statement from the last 3 months

Once uploaded, the fena team will review the documents and details, and approve the account or reach out if there are any issues

For accounts added using online banking, most accounts will be verified immediately, but in some instances they require a manual check. For example, if the name on the account does’t fully match the business name. If any clarifications are needed, then the fena support team will reach out to you

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